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A Recent Study Says Contact Center Software Market Will Make a Huge Impact in near Future!!

Global Contact Center Software Market to reach USD 52.09 billion by 2025.

 

Global Contact Center Software Market valued approximately USD 14.01 billion in 2016 is forecasted to grow with a healthy growth rate of more than 15.71% over the forecast period 2018-2025.

 

The major factors speculated to augment the markets are growing choice of cloud-based contact centers, the escalating need for the automation of contact center solutions and increasing focus on improving customer experience through omnichannel solutions. Contact Center Software lets phone calls from your customers & users reach your agents for solutions, customer service, and sales.

 

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By Component:

 

Service

Training & Consulting

Integration & Deployment

Managed Services

Support & Maintenance

Solution

Dialer

Automatic Call Distribution (ACD)

Computer Telephony Integration (CTI)

Workforce Optimization

Call Recording

Interactive Voice Responses (IVR)

Customer Collaboration

Reporting & Analytics

 

By Deployment:

 

On-Premise

Hosted

 

By Enterprise:

 

SMEs

Large Enterprises

 

By End-Use:

 

Healthcare

Banking, Financial Services & Insurance (BFSI)

Government

Travelling & Hospitality

Consumer Goods & Retail

Telecom & IT

Others

 

 

The regional analysis of Global Contact Center Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

 

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study.

 

Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

 

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TABLE OF CONTENTS

Chapter 1.           Global Contact Center Software Market Definition & Scope

1.1.         Research Objective

1.2.         Market Definition

1.3.         Scope of The Study

1.4.         Years Considered for The Study

1.5.         Currency Conversion Rates

1.6.         Report Limitation

Chapter 2.           Research Methodology

2.1.         Research Process

2.1.1.     Data Mining

2.1.2.     Analysis

2.1.3.     Market Estimation

2.1.4.     Validation

2.1.5.     Publishing

2.2.         Research Assumption

Chapter 3.           Executive Summary

3.1.         Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)

3.2.         Key Trends

Chapter 4.           Global Contact Center Software Market Dynamics

4.1.         Growth Prospects

4.1.1.     Drivers

4.1.2.     Restraints

4.1.3.     Opportunities

4.2.         Industry Analysis

4.2.1.     Porter’s 5 Force Model

4.2.2.     PEST Analysis

4.2.3.     Value Chain Analysis

4.3.         Analyst Recommendation & Conclusion

Chapter 5.           Global Contact Center Software Market by Component

5.1.         Market Snapshot

5.2.         Market Performance – Potential Model

5.3.         Contact Center Software Market, Sub Segment Analysis

5.3.1.     Service

5.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.1.3. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.1.3.1.              Training & Consulting

5.3.1.3.2.              Integration & Deployment

5.3.1.3.3.              Managed Services

5.3.1.3.4.              Support & Maintenance

5.3.2.     Solution

5.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.2.3. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.2.3.1.              Dialer

5.3.2.3.2.              Automatic Call Distribution (ACD)

5.3.2.3.3.              Computer Telephony Integration (CTI)

5.3.2.3.4.              Workforce Optimization

5.3.2.3.5.              Call Recording

5.3.2.3.6.              Interactive Voice Responses (IVR)

5.3.2.3.7.              Customer Collaboration

5.3.2.3.8.              Reporting & Analytics

Chapter 6.           Global Contact Center Software Market by Deployment

6.1.         Market Snapshot

6.2.         Market Performance – Potential Model

6.3.         Contact Center Software Market, Sub Segment Analysis

6.3.1.     On-Premise

6.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.2.     Hosted

6.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 7.           Global Contact Center Software Market by Enterprise

7.1.         Market Snapshot

7.2.         Market Performance – Potential Model

7.3.         Contact Center Software Market, Sub Segment Analysis

7.3.1.     SMEs

7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

7.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

7.3.2.     Large Enterprises

7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

7.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 8.           Global Contact Center Software Market by End-Use

8.1.         Market Snapshot

8.2.         Market Performance – Potential Model

8.3.         Contact Center Software Market, Sub Segment Analysis

8.3.1.     Healthcare

8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.2.     Banking, Financial Services & Insurance (BFSI)

8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.3.     Government

8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.4.     Travelling & Hospitality

8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.5.     Consumer Goods & Retail

8.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.6.     Telecom & IT

8.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.7.     Others

8.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 9.           Global Contact Center Software Market, Regional Analysis

9.1.         Contact Center Software Market, Regional Market Snapshot (2015-2025)

9.2.         North America Contact Center Software Market Snapshot

9.2.1.     U.S.

9.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.     Canada

9.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.         Europe Contact Center Software Market Snapshot

9.3.1.     U.K.

9.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.     Germany

9.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.     France

9.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.     Rest of Europe

9.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.         Asia Contact Center Software Market Snapshot

9.4.1.     China Contact Center Software Market Size Estimates & Forecasts, 2015-2025 (USD Billion)

9.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.     India

9.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.     Japan

9.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.     Rest of Asia Pacific

9.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.         Latin America Contact Center Software Market Snapshot

9.5.1.     Brazil

9.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.     Mexico

9.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.         Rest of The World

9.6.1.     South America

9.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.     Middle East and Africa

9.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.4. Enterprise breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.5. End-Use breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 10.         Competitive Intelligence

10.1.      Company Market Share (Subject to Data Availability)

10.2.      Top Market Strategies

10.3.      Company Profiles

10.3.1.   Mitel Corporation

10.3.1.1.               Overview

10.3.1.2.               Financial (Subject to Data Availability)

10.3.1.3.               Product Summary

10.3.1.4.               Recent Developments

10.3.2.   Alcatel-Lucent Enterprise

10.3.3.   SAP SE

10.3.4.   Avaya, Inc.

10.3.5.   Enghouse Interactive, Inc.

10.3.6.   Cisco Systems, Inc.

10.3.7.   Five9, Inc.

10.3.8.   Huawei Technologies Co., Ltd.

10.3.9.   Genesys

10.3.10.                Nice Systems Ltd.

 

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